Terms & Conditions

Love Puffin Sales Policy


All of our products have 30 days warranty from date of receipt. Dead on arrival (DOA) items will be replaced by us as soon as we receive the faulty item back.  

Purchasers should be aware that our electronic cigarette atomizers and batteries, although made to the highest quality, may fail or degrade over a period of time. (An electronic cigarette atomizer's natural lifespan is around 14-60 days and an electronic cigarette battery's expected lifespan is 2-3 months). This is not a guarantee that the Consumer will "like" the Electronic Cigarette, simply that it will function as described within the specified timeframe.  Any replacement parts are warranted from the date of delivery of the original order.  

All devices returned must be in the original packaging. All devices and batteries are covered for 30 days. However, some of the devices have specific manufacturer warranties. 



ATOMIZER refunds:  Seller provides a full refund only for DOA atomizers and unused atomizers. Due to hygienic reasons, the Seller will not issue a refund for an atomizer that has been used. If the buyer receives damaged or not working as described items, seller will replace the items free of charge providing that the customer returns the items back to Love Puffin in its original packaging and without visible damages, as all the items are checked before being sold to the buyer. If found by the Seller, Love Puffin, that the items are damaged by the buyer, refund or replacement shall be declined.


WARNINGS:  You purchase and use all our e-liquid products entirely at your own risk, claims will not be entertained for equipment damage or personal injury to you or anyone else resulting from the use of our products, this includes misuse or accidental damage. Electronic Cigarettes and e-liquids may contain nicotine, a toxic and addictive substance. Electronic Cigarette products, e-liquids and accessories are only intended for committed smokers of legal smoking age and not for use by non-smokers, children, women who are pregnant or may become pregnant.  If you experience any side effects or possible side effects, stop using the product immediately and consult a physician. E-Liquid is Toxic and may be poisonous if orally ingested or absorbed via skin contact. Electronic Cigarette’s and e-liquids sold via Love Puffin are not intended as a smoking cessation products and have not been tested or guaranteed as such.  Keep all E-Liquids stored upright with the cap on, in a secure location, out of reach of children or pets and away from any foods/edibles.  

We Ship within the United Kingdom only,

Free Shipping on orders over £60

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